Course Overviews |
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Leadership |
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PERFORMANCE BASED LEADERSHIP (Full Course Information)
Discusses leading through ability versus authority. Identifies key leadership principles,
including the ability to manage time, conflict, people and resources to obtain ongoing
business results. Facilitates effective relationship building while communicating ideas
with conviction and power. Develops business mission statement for clarity of goals. |
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BUSINESS SAVVY LEADERSHIP (Full Course Information)
Investigates self-leadership, self-awareness and role model behavior. Develops
strategies for overcoming obstacles, eliminating excuses and building mental resilience.
Relates the various aspects of coaching to move individuals to improved performance.
Shares the keys to inspiring others to action using structured feedback.
Focuses on developing and executing S.M.A.R.T. goals. Teaches communicating organizational
goals for fostering goodwill. |
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THE ABLE LEADER: STRIVING FOR EXCELLENCE (Full Course Information)
Develops leadership skills necessary to work, communicate effectively and manage conflict with your team. Provides key applications to your pursuit of excellence as a
leader. Creates a foundation for your leadership goals and efforts with your team as
you improve productivity results. |
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STRATEGIC PLANNING EXECUTIVE RETREAT (Full Course Information)
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COACHING: HOW THE BEST COACHES COACH (Full Course Information)
Focuses on the ability to enable and inspire - a key leadership skill no matter how
many employees you coach. Provides relevant coaching practices with a coaching
model to apply in your organization. Enhances understanding through effective
coaching practices demonstration. Discusses other coaches best practices and the
attributes and skills to be the best coach for your employees. |
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LEADING AND INSPIRING A REMOTE WORKFORCE (Full Course Information)
Focuses on the communication and supervision skills critical to effectively keep a
remote team productive and informed. Identifies new concepts and provides personal
insight into remote supervision knowledge. Increases awareness and allows discovery
of new techniques for remote employee satisfaction. Reinforces concepts concerning
active listening, communication flow, and conflict resolution. |
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MANAGING YOUR CAREER (Full Course Information)
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THE WINNING BUSINESS CASE (Full Course Information)
Taps into your most important resources—the skills, talent and knowledge of employees
on the frontline. Teaches constructing a solid business case that yields results.
Explores how best to present ideas to team members and upper management obtaining
support. Removes limitations for solving business problems. |
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DYNAMIC CUSTOMER RELATIONSHIPS (Full Course Information)
Demonstrates the importance of working with the customer. Increases awareness
and provides new techniques for customer interaction. Applies and reinforces existing
sales skills and knowledge. Facilitates identifying your customers’ needs while
providing service leadership that keeps your customers coming back. |
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BE A CUSTOMER C.H.A.M.P.I.O.N. (Full Course Information)
Focuses on effective listening skills--the fundamental building block for developing
long-term relationships with your customers. Facilitates using critical/system thinking
that make the difference between a flawless and mediocre performance. Illustrates
how to be a customer C.H.A.M.P.I.O.N. to keep customer’s for life. Builds teamwork
that strengthens service to all customers. |
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CREATING SERVICE EXCELLENCE (Full Course Information)
Focuses on the criteria of excellent service. Addresses the skills for successful
customer interface including: knowing customer expectations, obtaining customer
feedback, managing change, applying proactive solutions, using questions, ensuring
service quality and personal accountability. Facilitates using these critical skills to
ensure quality in every business aspect. |
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TOTAL EXPRESSION: THE COMPETITIVE EDGE (Full Course Information)
Focuses on the process of creating a professional presence
and effectively communicating your ideas. Refines participant
skills. Builds a high-powered “communicator’s tool kit” and
speaker confidence for any situation. Demonstrates giving
feedback to enact behavioral change. |
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TOTAL EXPRESSION: TRAIN THE TRAINER (Full Course Information)
Develops the trainer’s delivery and showmanship skills for
increased student retention and a positive learning
experience. Illustrates power of trainer as message using key
elements of Total Expression. Focuses on building audience
rapport and encouraging student participation. Increases
confidence and management of your classroom. Teaches turn-key delivery techniques.
Demonstrates audience rapport, use of visual aids and dealing with the
unexpected as key elements to a trainer’s success. |
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THE BREAKFAST OF CHAMPIONS: GIVING & RECEIVING FEEDBACK (Full Course Information)
Develops the ability to influence behavior of individuals in your group, a key
management skill. Provides concepts and practice for giving and receiving feedback
to make discussions with your employees productive and focused on building rapport.
Illustrates how to apply feedback skills to performance appraisals, and develop more
open honest communication with team members.
Creating Meaningful Dialogue -
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BRINGING PEOPLE TOGETHER
Are you having meaningful dialogue with those around you? Do you want to be more
productive? Building stronger relationships both professionally and personally creates
the connections you need to be more successful. Improve your problem solving and
enhance your coaching ability to build a better work environment. Discover the mindset
and develop the skills to build trust, loyalty and increase your overall effectiveness. |
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E-MAIL ETIQUETTE
Demonstrates the importance of proper use of e-mail including: creating, sending,
replying and managing electronic mail. Teaches the principles of effective writing and
the etiquette elements of communicating with e-mail. |
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TOTAL EXPRESSION: SALES PROFESSIONALS (Full Course Information)
Hones the sales professional’s skills to a fine edge. Focuses on how to deliver the
sales message with the greatest impact while building your relationship with each
prospect. Develops the sales professional’s observation powers to understand prospects
and their needs more completely. Employs critical techniques that can make
any sales presentation come alive and
position your product/service. Teaches
sales professionals to hone an unforgettable
message that is first in your prospect’s
mind. |
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PROSPECTING FOR SALES RESULTS (Full Course Information)
Blends prospecting techniques with powerful communication. Illustrates effective
telephone techniques to increase sales. Works through maintaining prospecting
database and creating a discussion guide not a script. Facilitates making prospecting
list yield ongoing results with greater confidence in selling ability. |
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EMPLOYEE BRANDING: ATTRACTING AND KEEPING
GREAT CUSTOMERS AND TALENTED EMPLOYEES (Full Course Information)
The best way to both keep and grow your customer base is to have every employee
act as a brand for you business. Any employee whether on or off the job is in a position
to attract customers and to reinforce and strengthen relationships with current
customers. Your employees are also your best recruiting tool. People want to work
for a company where employee morale and positive behavior says what no advertising
can, “This company is a great place to work.”
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CHANGE MANAGEMENT (Full Course Information)
Focuses on seeing change as a positive force. Investigates how to be proactive in
dealing with change. Encourages the use of questions to obtain and clarify
information throughout the change process.
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CRITICAL THINKING AND PROBLEM SOLVING
Develops critical thinking skills along with solid problem solving methods. Uses a selfassessment
tool to identify problem solving strengths and to target opportunities for
improving skills. |
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HIGH PERFORMANCE TEAMS (Full Course Information)
Identifies, discusses and demonstrates the essentials of team skills. Explores developing
common goals, identifying team inhibitors and addressing those inhibitors to
enable goal achievement. Explores the challenges and rewards of team membership.
Delves into developing open communications, interdependence and taking risks. Illustrates
the misconceptions and pitfalls of team cohesiveness, and the steps to avoid
them. Promotes the building of trust and cooperation. |
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TOTALLY RESPONSIBLE INDIVIDUAL (Full Course Information)
Delves into individual responsibility and explores maximizing readiness for unplanned
circumstances, managing chaotic situations and enhancing decision-making skills.
Boosts personal well-being. Develops a stronger self-understanding for greater personal
power. |
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CONFLICT MANAGEMENT: HAVE CONFLICT WORK FOR YOU (Full Course Information) Over the years conflict has gotten a bad name and been misused. For organizations
to thrive and grow conflict is a necessary and critical tool for innovation and finding
often unexpected solutions. Learn how to manage conflict effectively through your
understanding of its function, the norms and the process and leverage these instruments
to improve your business. Understand your method of handling conflict and
develop the ability to use conflict to your advantage to grow your effectiveness and
influence.
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ANGER MANAGEMENT (Full Course Information)
Looks at anger and its underlying
emotions. Uses the Five Rules of Anger
Management to help participants manage emotions in difficult situations. Assists with
the recognition and defusing of defense mechanisms. Promotes forgiveness as a
method for releasing anger. |
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DIVERSITY: THE POWER OF DIFFERENCES (Full Course Information)
Investigates the power of diversity in the workplace. Applies diversity’s value for your
continued success. Supports and directly builds on your company’s Equal Opportunity
Policy. Explores group behavior and how it impacts everyone involved. Examines
suspending judgment as a means to open communication. Demonstrates how an
appreciation of differences can lead to building effective relationship bridges vs. walls. |
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DIVERSITY DELIVERS (Full Course Information)
Explores diversity from many aspects including: personality, background, race, gender,
age and time with and organization. Teaches how to build stronger relationships.
Looks at our common bonds and leverages difference to support your company’s
business mission, values and strategic plan. Builds awareness of individual
strengths for better understanding and communications. |
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INTO THE LIGHT: RECOGNIZING AND ELIMINATING SEXUAL HARASSMENT FROM THE WORKPLACE (Full Course Information)
Focuses on clear understanding of what Sexual Harassment is and the zero-tolerance
policy of the company. Empowers employees to recognize and act when being
harassed or observing harassment in the workplace. Encourages stepping up to stop
sexual harassment and information on how to report claims. Uses discussion, case
studies and landmark court cases to reinforce learning. |
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STORYTELLING THAT MOVES PEOPLE TO PERFORMANCE: What Every Business Professional Needs in Their Communication Tool Kit (Full Course Information)
Storytelling moves people by tapping into their emotional energy. Great leaders know
how to use the power in storytelling to engage and provide a path to greater success.
Learn how to use story to overcome adversity or to set a new direction that will be
embraced and supported. Use story to celebrate successes and inspire people to focus
on the critical factors that keep your organization vibrant and dynamic.
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ACCOUNT MANAGEMENT: OBTAINING AND GROWING GREAT CUSTOMERS
Sales is the backbone of every organization. Account management is the foundation
to building a superior client base. Learn how to more effectively understand your
current and potential customers in order to optimize your efforts. Through tools of
account management planning you can identify areas of greatest potential allowing
yourself to improve your prospecting while maintaining your current accounts at a
superior level of service. |
