Published Articles

Books and Magazine articles

Jim Dawson and the ADI team have authored many articles and publications about customer service, communication, leadership, business performance, and essential business success topics. Browse our library of articles and book excerpts here.

We invite you to reprint any of these articles in your company publication or on your website. ADI Performance grants permission to reprint any of the articles from our library with the agreement that the complete article contact / bio information is included without alteration at the end of the republished article. We also request that you provide  a copy of the publication or a URL of the website containing the reprinted materials to ADI Performance. For additional reproduction rights please contact us at


Magazine Articles and Seminar Topics:

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ADI Performance listened carefully to our needs and delivered customized team building and sales training programs. The net outcome was the establishment of a new dialogue between team members who learned to embrace the need to move forward and accept responsibility for their own performance..."

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